FAQ

What should I bring on the tour?

Warm clothes, a wind- and waterproof jacket, an extra layer, a hat, gloves, sunglasses, water and some snacks. In winter, icy paths sometimes call for micro-crampons.

How difficult are the hikes?

Most of our hikes are easy for the majority of visitors. If a tour is more demanding, the tour description says so.

How should I dress?

Dress for the season, and remember that Icelandic weather is unpredictable and can change quickly.

Can seniors or people with reduced mobility join?

Most of the places we visit are fairly easy to reach. In winter, expect snow, ice or strong wind. If you need special assistance, let us know before booking and we’ll be happy to find the best solution.

Where does the tour start?

Depending on the tour, we pick you up at your hotel or meet you at the starting point. Each tour description shows which.

Can I bring my pet?

Of course – all family members are welcome on board. Just let us know in advance that you are bringing company.

How much luggage can I bring?

On most tours, a small day pack is all you need. On hiking and glacier tours that need more gear, we have extra space. If you need to bring more luggage, let us know in advance.

Do I need my ID or passport?

No, you don’t need a passport or ID on the tour.

What cars do you use?

We always use modern, spacious vehicles suited to the tour.

Is smoking allowed during the tour?

We encourage you to enjoy Iceland’s clean air, but if you need to smoke, please do so in designated areas during breaks.

Do I need to print my confirmation?

No. We try to avoid printing – the confirmation on your phone is enough.

Can I bring a packed lunch?

Please do! Reducing waste is one of our principles. You’re also welcome to bring your own coffee cup.

What if my tour is cancelled?

We will try to reschedule it for one of the following days. If that doesn’t suit you, we refund your payment within a few working days.

What if I miss the departure?

We’ll try to reschedule your tour within the next few days. If that isn’t possible, the full price of the tour is charged.

Can I cancel my booking?

Yes. Cancel at least 48 hours before departure for a full refund. Between 24 and 48 hours before departure, you get a 50% refund. Within 24 hours of departure, no refund is possible. Send cancellations to office@zimno.is.

How cold is it in Iceland?

As the name suggests, Iceland is a land of ice: summers are fairly mild and winters are cold. Check the forecast on vedur.is before you arrive, and always bring an extra layer in case the weather changes suddenly.

Do you speak my language?

All our tours are in English, and our guides usually speak other languages too. If you need a different language, send us an enquiry and we’ll usually find a solution.

How do I pay for the tour?

Choose your tour on our website, go to the payment page and pay by card.

Can I join if I’m pregnant?

Most tours are suitable for everyone. If you’re unsure, please ask your doctor before booking.

Do I need hiking experience?

Not for most of our tours, but it is recommended for some. If you’re unsure, contact us before booking.

Any other questions?